From: AOL Member Feedback <aim.support@aim.com>
Date: Wednesday, August 20, 2014 at 2:17 PM
To: Steffan Cline <steffan@hldns.com>
Subject: RE: AIM Help Request: AIM for Mac <<#2765729-3235706#>>

Hi Steffan,


Regarding your issue with getting the error message "AIM socket error" when
trying to get into chatroom, please see the information below.


1. Clear browser's cache

Clear cookies, cache, and history using browser.
<http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=ex&bbid
=TSEBB_1275411247223&url=&stateId=1%201%201552139184&dialogID=3699618208&doc
TypeID=DT_AOLTROUBLESHOOTING_1_1&externalId=10273&sliceId=1&rfId=&radios=Fal
se>

2. Temporary System Problem

You may receive the message "AIM socket error" because of various factors,
including network traffic or maintenance. You will also receive the message
when there is a problem with servers that allow you to access areas of the
AIM service. This is caused by a temporary outage so the service should be
available again shortly.

Please try it again from time to time. The AIM service is sometimes very
busy and may experience temporary difficulties that can lead to delays or
slow responses. It is also possible that some adjustments are being made to
the area. We appreciate your patience during times when popular features may
temporarily be unavailable.

We look forward to continuing to provide you with the best online experience
possible. Remember, you can always reach us by emailing aim.support@aim.com
<mailto:MemberFeedback@aol.com> .

Sincerely,
AIM Support Team



--- Original Message ---
From: "steffan@hldns.com" <steffan@hldns.com>
Received: 8/20/14 3:14:04 PM EDT
To: aim.support@aim.com
Subject: AIM Help Request: AIM for Mac


For nearly 3 weeks, I've been trying to get into a chat room called
"LassoChat" I've been using for years. No matter what I keep getting AIM
socket errors. Is there a reported outage? There are probably 50 users that
come in and out but we all are receiving the same errors


------ Please do not remove your unique tracking number! ------
<<#2765729-3235706#>>


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