Feb 14, 2014; 10:43
Jon Harris
[LP8.5.6/Win2008] multiple emails issue
Hi List
We have a site on our Lasso 8.5.6 server which sends confirmation emails after people have placed orders, both to our client and the purchaser.
Our client has reported that sometimes they receive multiple copies of these emails. (Usually 2 copies but often 3). This they would probably live with but it is also sending multiples to the purchaser, which is generating a number of enquiries with visitors thinking they have placed more than one order. There is only one record in the order file, so this is not the case of multiple orders being submitted. The .lasso file that adds a record to the database also has the multiple email_send tags (the emails to the client and purchaser).
As far as lasso setup is concerned, we have tried changing the relay server (we aren't using "direct" delivery) but not much success. We are thinking about switching to use, the smtp send command (which bypasses the Lasso queue):
#result=$SMTP->Open(-Host='relayserver.ourdomain.com',-port=25);
#result=$SMTP->Send (-From=$msg->From,-Recipients=$msg->Recipients, -Message=$msg->Data);
This will be quite a bit of work as there are a number of forms etc, that we will need to convert, but we would do it if we could be sure that this would be the solution.
Any one come across this issue before.
Regards
Jon
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Feb 14, 2014; 04:20
Steve Piercy - Web Site Builder
Re: [LP8.5.6/Win2008] multiple emails issue